Refund Policy

Understanding the Fundraising Model

When you order a custom song from Gift A.I Tunes, you're not simply purchasing a product—you're making a charitable contribution that happens to include a beautiful, personalized song as a thank-you gift. Your support funds programs serving Union County, NJ - with plans to expand across New Jersey and beyond as goals are reached:

• Youth Training & Employment Programs — After-school opportunities for underserved teens, including jobs in music production, technology, and A.I. learning
• STEAM Bus & STEM Education Expansion — A mobile learning lab bringing robotics, coding, and science to neighborhoods that need it most
• Community Food Outreach & Special Needs Support — Providing meals, support, and specialized programs for families facing food insecurity and individuals with special needs

Because 75% of net proceeds go directly to these life-changing programs, we cannot offer refunds. Your purchase is a commitment to making a difference in our communities.

Quality Guarantee

While we cannot offer refunds, we are committed to quality:

• Each package includes one round of minor revisions
• We work closely with you to ensure your song captures your story
• Our team reviews every song before delivery
• We provide guided prompts to help you express your vision clearly

Exceptions

Refunds may be considered only in the following rare circumstances:

• We are unable to deliver your song due to technical issues on our end
• We refuse your order based on content guidelines violations
• Duplicate charges or payment processing errors

To request a refund in these exceptional cases, contact us at [email protected] within 7 days of your order.

Chargebacks & Disputes

As a charitable fundraiser, we rely on the integrity of our supporters. Initiating a chargeback for a delivered custom song undermines the mission and takes resources away from the youth and families we serve.

If you have a legitimate concern about your order, please contact us first at [email protected]. We're committed to resolving any issues fairly and compassionately.

For fraudulent chargebacks, we will provide complete order documentation to your financial institution, including proof of delivery and your acknowledgment of the no-refund policy at checkout.

Questions or Concerns?

We understand that purchasing a custom song is a meaningful decision. If you have any questions or concerns before placing your order, please reach out to us at [email protected].

Our team is here to help you understand the process, clarify what to expect, and ensure you feel confident in your decision to support our mission.

Thank you for choosing to make a difference. Your contribution changes lives. 💛

Your Impact

Remember: Every purchase—refundable or not—creates real change in our community. Your song helps fund:

• After-school programs for underserved teens
• Mobile STEAM education reaching neighborhoods in need
• Daily meals for families experiencing food insecurity

Thank you for being part of this movement.